Returns & Refunds
30-Day Satisfaction Guarantee
We stand behind the quality of our functional mushroom teas. If you're not completely satisfied with your purchase, we'll make it right.
Easy Returns
Simple return process with prepaid shipping labels
Quick Processing
Refunds processed within 5-7 business days
No Hassle
No restocking fees or complicated forms
Return Policy Details
Eligibility
- Items must be returned within 30 days of delivery
- Products must be unopened and in original packaging for full refund
- Subscription orders can be cancelled anytime before the next billing date
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We'll send a replacement at no additional cost or provide a full refund, including shipping charges.
How to Return an Item
- 1
Contact Customer Support
Email us at returns@bruu-it.com with your order number and reason for return.
- 2
Receive Return Authorization
We'll send you a Return Merchandise Authorization (RMA) number and prepaid shipping label within 24 hours.
- 3
Ship Your Return
Pack the items securely and attach the prepaid shipping label. Drop off at any authorized shipping location.
- 4
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.